Refund policy

Return & Refund Policy

30-Day Returns
You have 30 days from the date you receive your order to request a return.
To be eligible, your item must be:

* Unopened and unused, in its original sealed packaging
* In the same condition you received it
* Accompanied by your receipt or proof of purchase

This applies to all sealed items, including discounted products and bundles.

Because our products are personal care items applied directly to skin, we can only accept returns on masks that are still sealed in their original packaging — this is for hygiene and safety reasons.

To start a return, email us at aralianskin@gmail.com. Returns must be sent to:
Flat 1 85 Ladbroke Grove
London
W11 2HB

Once your return is approved, we'll send you a return shipping label and instructions on where to send your package. Please don't send items back before requesting a return — unrequested returns won't be accepted.

Questions about a return? Email us anytime at aralianskin@gmail.com.

Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your masks arrive damaged, defective, or you received the wrong item, please contact us as soon as possible — ideally within 48 hours of delivery — at aralianskin@gmail.com with:

* Your order number
* Clear photos of the damaged or incorrect product, including the packaging and shipping label

Letting us know quickly and sending photos helps us sort things out faster. Once we've reviewed your claim, we'll make it right with a replacement or a full refund. This does not affect your statutory rights under the Consumer Rights Act 2015, which gives you 30 days to reject faulty goods for a full refund.

Non-Returnable Items
We're unable to accept returns on:

* Opened or used sheet masks, for hygiene reasons
* Bundles or multi-packs where any individual mask has been opened (unopened masks from a bundle can be returned)
* Gift cards

This doesn't apply to faulty, damaged or incorrect items — see the section above.

If you're unsure whether your item qualifies, reach out and we'll help.

Exchanges
The quickest way to get the right product is to return your original item for a refund once approved, then place a new order separately.

Your Right to Cancel (UK Consumer Contracts Regulations)
Under UK law, you have the right to cancel your order within 14 days of receiving it, for any reason and without needing to justify it. This includes sale and discounted items. If you cancel, you then have a further 14 days to send the item back to us. To qualify, your item must still be unopened, in its original sealed packaging, with proof of purchase.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you still haven't seen a refund, contact us at aralianskin@gmail.com.

Your Statutory Rights
Nothing in this policy affects your legal rights as a consumer under UK law.